The Application of Total Quality Management in Palestinian and Lebanese Universities from the Perspective of Faculty Members

Ali Lutfe Ali Qashmar	Hadia Abdel Rahim Hammoud	Samira Ali Arabs
Psychology - Humanities	Vocational education - Aldose walking	Vocational education - Seer walking
Al-Istqlal University - Palestine	Akkar - Lebanon	Tripoli - Lebanon
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Received 27/8/2019 Accepted 23/9/2019

https://doi.org/10.34028/ijqa/2/2/131

Abstract:

The attention to total quality began during the last two decades of the last century. The problem of the study is determined in the following questions:

- What is the extent of applying TQM in Palestinian and Lebanese universities from the perspective of faculty members?

- Does the extent of the application of total quality management in the Palestinian and Lebanese universities vary according to the following variables: scientific rank, the college in which the faculty member works, and experience?

A random sample of faculty members is selected in Palestinian and Lebanese universities, where the size of the sample is (153) faculty members during the first academic year (2018/2019), and it is selected using a simple random sample. The study concludes that the application of total quality management in Palestinian and Lebanese universities is very high on the first dimension, where the level of response is 82%, and it is high on dimensions (2, 3) as it achieved (70% to 79%). The overall response rate is high in terms of percentage (78%).

The study concludes with a set of recommendations, the most important of which is that the top management in the Palestinian and Lebanese universities should sponsor the application of total quality management, and adopt the incentive system for university employees.

Keywords: Total Quality Management, Palestinian Universities, Faculty Members, Lebanese Universities.

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